FAQ

Q: What are your shipping options and delivery times?
A: We understand that timely delivery is crucial for your shopping experience, so we offer several shipping options to cater to your needs:

Standard Shipping: Our most economical option, standard shipping typically takes 5-7 business days for delivery. This is a great choice for customers looking to save on shipping costs and are not in a hurry.
Expedited Shipping: If you need your items sooner, our expedited shipping option is available and delivers within 2-3 business days. This option is perfect for last-minute purchases, such as gifts or outfits for special events.
Express Shipping: For those urgent situations, we provide express shipping that guarantees delivery within 1 business day. Orders must be placed before 2 PM EST to qualify for next-day delivery.

Q: What is your return policy?
A: We want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy on all full-priced items. Here are the details:

Eligibility for Returns: Items must be unworn, unwashed, and free of any stains or damage. Please ensure that all original tags are still attached and that you have your receipt or proof of purchase.
How to Return: You can return items in two ways:In-Store Returns: Bring your items to any of our store locations along with your receipt. This is the quickest way to process your return.Online Returns: If you purchased online, please email our customer service team to request a return shipping label. Once we receive your returned item, we’ll process your refund within 7-10 business days.
Final Sale Items: Please note that all sale items, accessories, and any items marked as final sale are not eligible for return or exchange. It is important to ensure you love your selection before finalizing your purchase.
Exchanges: If you need a different size or color, we encourage you to place a new order and return the unwanted item for a refund instead of exchanging it within the store.
Exclusions: Certain items, such as swimwear and lingerie, are final sale for hygiene reasons. Please check the product pages for specific exclusions.

If you have any questions regarding our return policy or if you need assistance, our customer service team is always here to help.

Q: How do I know what size to order?
A: Finding the right size is crucial for ensuring a comfortable fit. Our size guide, which you can find on our website, provides detailed measurements to help you select the perfect size. Here’s how to measure yourself:

Bust: Measure around the fullest part of your bust while keeping the tape snug but not too tight.
Waist: Measure around the smallest part of your waist, typically just above the belly button.
Hips: Measure around the fullest part of your hips while standing with your feet together.

Once you've taken your measurements, you can compare them against our size guide. If your measurements fall between two sizes, we usually recommend opting for the larger size for a more comfortable fit.

Special Sizes:
We offer a variety of sizes, including plus sizes and petite options. Each category may have slightly different measurement guidelines, so be sure to check the specific size guide for those collections.

Fit Information:
In addition to our size guide, each product page includes fit information and customer reviews, which can provide insights into how the item fits on real people. This can be especially helpful if you’re considering a new style or brand.

Return Policy for Size Issues:
If you find that your selected size does not fit as expected after trying it on, we have a straightforward return process for exchanging sizes. Just follow our return guidelines mentioned above.

If you have any questions about sizing, don’t hesitate to reach out to our customer service team for personalized assistance—we're here to help you find the right fit!

Q: How do I care for my garments to ensure they last?
A: Taking good care of your clothing is essential to maintaining its quality and appearance. Here are some care tips for various types of fabrics you may encounter in our store:

Cotton: This fabric is generally durable and easy to care for. Machine wash in cold water and tumble dry on low heat. If the item is particularly wrinkly, use a medium heat setting to iron.
Wool: Wool is a natural fiber that can shrink, so it’s best to hand wash or use the delicate cycle with cold water. Lay flat to dry to maintain the garment’s shape and prevent stretching.
Silk: Silk requires extra care since it can be delicate. Dry cleaning is recommended, but if you choose to wash it at home, do so gently in cold water with a special silk detergent. Avoid wringing out the fabric; instead, lay it flat on a towel to dry.
Denim: To preserve color and shape, wash your jeans inside out in cold water. Line drying is preferable to avoid shrinkage. Avoid using bleach or harsh detergents, as these can cause fading over time.
Stain Removal: For minor stains, act quickly! Blot instead of rubbing the stain to prevent it from spreading. Use a stain remover that is suitable for the fabric type, and always test it on a small, inconspicuous area first.
Storage: Ensure your clothing is clean before storing it. Use breathable garment bags for delicate items and avoid overcrowding your closet, as this can lead to unwanted wrinkles.

By following these care instructions, your garments will remain in great condition for years to come. If you need specific care tips for any of our products, feel free to contact our customer service team!